Information About Raven Services Ltd
Rights relating to automated decision-making and profiling.
What Data Do You Collect and How?
How Do You Use My Personal Data?
How Long Will You Keep My Personal Data?
How and Where Do You Store or Transfer My Personal Data?
Do You Share My Personal Data?
How Can I Control My Personal Data?
How Can I Access My Personal Data?
Changes to this Privacy Policy
Raven Services Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.ravenservicesltd.co.uk “Our Site” and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully to understand how we treat and deal with your personal data
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site.
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in How Do You Use Cookies, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications Regulations 2003 (PECR 2003) in conjunction with the UK GDPR and Data Protection Act 2018.
Our Site is owned and operated by Raven Services. Our registered address and main trading address is Sargasso House, Crampshaw Lane, Ashtead, Surrey. KT21 2TX.
Our Data Protection Officer can be contacted via email, info@ravenservicesltd.co.uk or via the above postal address.
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
Rights relating to automated decision-making and profiling.
We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in How Do I Contact You.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed if we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in How Do I Contact You.
Depending upon your use of our site, we may collect and hold some or all the personal and non-personal data set out in the table below, using the methods also set out in the table.
Please also see How Do You Use Cookies? for more information about our use of Cookies and similar technologies and our Cookie Policy. We do not collect any ‘special category’ or ‘sensitive’ personal data, personal data relating to children OR data relating to criminal convictions and/or offences.
|
Data Collected |
How We Collect the Data |
|
Identity Information including name and location. |
Via our Contact Us form. |
|
Contact information including email address, phone number and mobile number. |
Via our Contact Us form. |
|
Details of the enquiry being made |
Via our Contact Us form. |
|
Technical information including IP address, browser type and version. |
Via our Contact Us form. |
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
|
What We Do |
What Data we Use |
our Lawful Basis |
|
Registering you on our Site. |
Name and Address Detail, Email Address, Phone number, Enquiry details |
This will allow us to make contact with you to discuss your enquiry, visit your location to prepare a quotation. The information will also be used be used to contact you about our company services and events. |
|
Personalising and tailoring your experience on our Site. |
Collecting data on the pages visited together with the time spent on those pages. |
This will allow us to improve our website to the needs of our visitors. |
|
Administering our Site. |
Collecting data on the pages visited together with the time spent on those pages. |
This will allow us to insure that our site is functioning correctly and to modify/update our site where necessary. |
|
Administering our business. |
Collecting data on the pages visited together with the time spent on those pages. |
This will allow to ensure that our business operates within company laws and regulations. |
|
Personalising and tailoring our products and services for you. |
Name and Address Detail, Email Address, Phone number, Enquiry details. |
This will allow us to ensure that we make sure contact you about the product and services that could be of interest to you. Together with regulatory changes that |
|
Communicating with you. |
Name and Address Detail, Email Address, Phone number. |
Details will be retained in order for us to contact you about our product and services, events or updates. |
|
Supplying you with information by email or phone. |
Name and Address Detail, Email Address, Phone number. |
Details will be retained in order for us to contact you about our product and services, events or updates. |
With your permission and were permitted by law we may also use your personal data for marketing purposes, which may include contacting you by email, phone, text message or post with information, news, and offers on our products and services together with any events we may organising. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
|
Type of Data |
How Long We Keep It |
|
Contact information including Name, address, email and phone number. |
We will hold your information indefinitely or until you request for your information to be deleted. Your information will not be passed onto a third party. |
|
Technical information including IP address, browser type and version. |
Information will be retained for a maximum of 2 years. After this time the Technical information will be deleted. |
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in How and Where Do You Store or Transfer My Personal Data?.
In addition to your rights under the Data Protection Legislation, set out in What Are My Rights?, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and, at the point of providing your details.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see How Do You Use Cookies? and our Cookie Policy <<Insert Link>>].
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days and, in any case, not more than two months of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. we use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our Site for Analytical purposes only. For more details, please refer to the table below. These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.
All Cookies used by and on our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a Cookie Banner at the bottom of the web page requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. we have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
There are no first party cookies installed at the present time, should this change details will be provided below.
|
Name of Cookie |
Purpose |
Strictly Necessary |
|
lastExternalReferrer |
Local |
Yes |
|
_uetsid |
Local |
Yes |
|
is_eu |
Session |
Yes |
|
positions |
Session |
Yes |
|
lastExternalReferrerTime |
Local |
Yes |
|
sqz_events |
Local |
Yes |
|
_uetvid_exp |
Local |
Yes |
|
_cltk |
Session |
Yes |
|
_uetsid_exp |
Local |
Yes |
|
_uetvid |
Local |
Yes |
and the following third-party Cookies may be placed on your computer or device:
|
Name of Cookie |
Provider |
Purpose |
|
_ga_Y8QCMJ5XNM |
Google Analytics |
This cookie is used by Google Analytics to persist session state |
|
_ga |
Google Universal Analytics |
This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the products and services offered through it.
The analytics service(s) used by our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.
The analytics service(s) used by our Site use(s) the following Cookies:
|
Name of Cookie |
First / Third Party |
Provider |
Purpose |
|
_ga_Y8QCMJ5XNM |
Third |
Google Analytics |
This cookie is used by Google Analytics to persist session state |
|
_ga |
Third |
Google Universal Analytics |
This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: info@ravenservicesltd.co.uk.
Postal Address: Raven Services Ltd, Sargasso House, Crampshaw Lane, Ashtead, Surrey. KT21 2TX.
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. we recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 1/12/2025.